Shipping & Handling policy

Thank you for shopping at Ryujinkeys! We are committed to delivering your order as quickly and affordably as possible. We proudly use Australia Post as our primary shipping carrier. Below are the shipping options we currently offer:

Shipping Rates

  • Standard Shipping: Flat rate of $9.5
    • Free Standard Shipping: On all orders over $150
  • Express Shipping: Flat rate of $15

Delivery Timeframe

  • Standard Shipping: Usually takes between 2 to 8 business days after the order has been fulfilled, via Australia Post. Please note that delivery times may vary due to unforeseen circumstances like weather conditions, holidays, or other delays.
  • Express Shipping: Usually takes between 1 to 4 business days after the order has been fulfilled, via Australia Post. Please note that delivery times may also vary due to unforeseen circumstances.

Order Fulfillment

Orders are usually processed within 1-3 business days once payment has been successfully received. However, during peak seasons or sales, processing times may be extended.

Additional Information

  • We currently ship only within Australia.
  • Delivery times are estimates and are not guaranteed, due to potential delays caused by payment authorization or other factors.

Damages / Lost or Stolen Items

Damaged in Transit:
If your item arrives damaged, please contact us within 48 hours of receiving your order. Provide detailed images, and we will work to rectify the situation. If a replacement cannot be sourced, a refund will be issued.

Lost in Transit:
If your item is lost during shipping and is not marked as "Delivered," please contact us. We will investigate the matter and offer a replacement or refund as appropriate.

Marked as Delivered but Not Received:
If your order is marked as "Delivered" but you have not received it, we regret that we cannot offer shipping protection in this circumstance. Please check with neighbors, building management, or other members of your household and also contact Australia Post to report the issue.

Contact Us

If you have any questions or concerns about your order, please feel free to contact us at: support@ryujinkeys.com